If you own an online business, you know how important it is to interact with customers in order to convert sales, provide help, and create customer satisfaction. Other than providing the traditional email and phone support, businesses have now the option to offer an outsourced live chat support on their websites.
Websites of big companies are already using outsourced live chat, which just proves how effective it is. Some of these companies include Nike, Accenture, Avon, HP, Microsoft, Johnson & Johnson, FedEx, and IBM just to name a few.
Live chat provides a much faster way to engage with customers online in just a click of a button. The best thing about online chat is that it creates real-time communication and customer retention because they won’t have to leave the site.
Unlike with phone interaction, outsourced live chat agents can support multiple chats, which lessen customer hold times.
The only disadvantage of having a chat online is when it’s not properly implemented. Some companies don’t have enough time and staff to handle their chat support because of limited training and resources.
This is where live chat outsourcing comes in.
Outsourcing live chat support gives your business an edge over your competition because outsourcing companies will provide the resources in hiring and training of live chat agents. It’s like having your own staff, but with more time and knowledge of your product, thus giving customers the satisfaction they need.
In deciding where to outsource live chat, it is important to consider having it offshore. Offshore live chat is more affordable because it provides a fraction of the domestic cost.
You can find a lot of companies offering live chat outsourcing online, just make sure that the offshore company has a proven track record in providing outsourced live chat.
Once you have chosen a company, it is important to allocate some time in training the chat agents about your product and keep them always updated of recent developments in your company.
For those who are still skeptical about the effectiveness of having an online live chat on their websites, here are some statistics that will hopefully change your mind:
61% of conversions are done during the time in which customers chat
Customers who chat are 4.1 times more likely to convert than non-chatters
Survey confirms that live chat interactions are very satisfactory to website visitors; average satisfaction score is 4.4 out of 5 scale rating.
It is also important to note that before implementing a live chat support on your website, it is vital to know your target audience. If your company is consumer-oriented, then online live chat will greatly compliment your website. But if you’re in the business-to-business sector, a traditional way of communicating with your customers is recommended.
Live chat outsourcing will greatly help your company if done correctly. Try it out. There is no better way to serve customers than by being there when they need you.
Source: http://www.zylun.com
Websites of big companies are already using outsourced live chat, which just proves how effective it is. Some of these companies include Nike, Accenture, Avon, HP, Microsoft, Johnson & Johnson, FedEx, and IBM just to name a few.
Live chat provides a much faster way to engage with customers online in just a click of a button. The best thing about online chat is that it creates real-time communication and customer retention because they won’t have to leave the site.
Unlike with phone interaction, outsourced live chat agents can support multiple chats, which lessen customer hold times.
The only disadvantage of having a chat online is when it’s not properly implemented. Some companies don’t have enough time and staff to handle their chat support because of limited training and resources.
This is where live chat outsourcing comes in.
Outsourcing live chat support gives your business an edge over your competition because outsourcing companies will provide the resources in hiring and training of live chat agents. It’s like having your own staff, but with more time and knowledge of your product, thus giving customers the satisfaction they need.
In deciding where to outsource live chat, it is important to consider having it offshore. Offshore live chat is more affordable because it provides a fraction of the domestic cost.
You can find a lot of companies offering live chat outsourcing online, just make sure that the offshore company has a proven track record in providing outsourced live chat.
Once you have chosen a company, it is important to allocate some time in training the chat agents about your product and keep them always updated of recent developments in your company.
For those who are still skeptical about the effectiveness of having an online live chat on their websites, here are some statistics that will hopefully change your mind:
61% of conversions are done during the time in which customers chat
Customers who chat are 4.1 times more likely to convert than non-chatters
Survey confirms that live chat interactions are very satisfactory to website visitors; average satisfaction score is 4.4 out of 5 scale rating.
It is also important to note that before implementing a live chat support on your website, it is vital to know your target audience. If your company is consumer-oriented, then online live chat will greatly compliment your website. But if you’re in the business-to-business sector, a traditional way of communicating with your customers is recommended.
Live chat outsourcing will greatly help your company if done correctly. Try it out. There is no better way to serve customers than by being there when they need you.
Source: http://www.zylun.com
